FAQs

Frequently Asked Questions (FAQs)

1. What payment methods are accepted?
   We accept payments via all major credit card networks, including Visa, Mastercard, and American Express, ensuring a secure and seamless checkout process.

2. How can I track my order?
   Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment directly on our website.

3. Do you offer international shipping?
   Yes, we offer international shipping to a wide range of countries. Shipping fees and delivery times may vary based on the destination. Please refer to our Shipping Policy for detailed information.

4. What is your return policy?
   We offer a hassle-free return policy within 30 days of receiving your order. Please consult our Return Policy for full eligibility criteria and instructions on initiating a return.

5. How can I contact customer service?
   You can reach our customer service team by emailing us at service@shopstussywear.com, or by using the contact form available on our website. Our team is ready to assist you with any inquiries or issues.

6. Can I cancel or modify my order after it has been placed?
   Unfortunately, once an order has been placed, it cannot be modified or canceled. However, if you require assistance with your order, please contact our customer service team promptly, and we will do our best to assist you.

7. How long will it take for my order to arrive?
   Standard shipping typically takes 9-25 business days depending on your location. If your order has not arrived within this time frame, please contact us or check with your local post office.

8. Do you offer international shipping?
   Yes, we proudly offer international shipping to over 200 countries, ensuring our customers worldwide receive the best merchandise and service. Enjoy free shipping on orders above $79.90, a testament to our commitment to delivering exceptional value.

9. Do you offer discounts or promotions?
   We regularly offer discounts and special promotions. To stay informed about our latest offers, we encourage you to subscribe to our newsletter and follow us on social media.

10. Do you provide gift wrapping services?
    At this time, we do not offer gift wrapping services. However, many of our products come in attractive packaging suitable for gifting.

11. Can I return a gift that was purchased for me?
    Yes, gifts can be returned in accordance with our standard return policy. Please note that refunds for gift returns will be issued to the original purchaser, using the payment method they used.

If you have any further questions or concerns not addressed above, please do not hesitate to contact our customer service team. We are dedicated to ensuring your shopping experience with us is smooth and enjoyable.

Thank you for choosing shopstussywear!